Shipping policy

SHIPPING METHODS & DELIVERY TIME

Please allow 5–10 business days for order processing and 6–14 business days for standard shipping, depending on your location. After your purchase, an order confirmation email will be sent to the email address provided during checkout. You will also receive a shipment confirmation email with tracking information once your package has shipped.

NOTE: These are estimated delivery times. Houndora does not guarantee specific delivery dates. However, we will always do our best to deliver your order on or before the estimated delivery date.

Please double-check all shipping information before submitting your order. Your order may be delayed if we need to contact you to correct incomplete or inaccurate shipping details.

Your order may be delivered by your local postal service or a courier. Most orders will arrive with your regular mail. If you are unavailable at the time of delivery, the postal service or courier may leave a notice explaining where your package can be collected.

We will not reship packages returned due to an incorrect or incomplete address or customer unavailability.

If your tracking information states that your package was delivered but you have not received it, you must contact the delivery carrier directly to investigate the issue. Houndora does not accept responsibility for packages marked as delivered by the carrier. We do not issue refunds or store credits for packages confirmed as delivered by the carrier.

CUSTOMS & REGULATIONS

Your local customs office may require additional documents or processing time to clear your package, which may delay delivery beyond our estimated timeframes.

You are responsible for checking local postal and import regulations for restricted items before placing your order. We are not responsible for items refused, held, or seized by customs. If your package is seized, you may contact us at support@gethoundora.com to arrange a replacement at an additional charge.